We at Contact Center Consulting are Telecom Software Experts and Cloud Consultants with over 15 years of experience in IT and telecommunications, we have professionals holding advanced degrees in IT Project Management and Computer Systems, along with AWS Connect and multiple Genesys certifications. Throughout our career, we’ve spearheaded numerous transformative projects, including cloud migrations and Genesys platform deployments, significantly enhancing customer service operations across various sectors.
Our expertise encompasses leading the development and implementation of AWS Connect Cloud Migration Plans, deploying comprehensive Genesys platforms, and integrating sophisticated telecom solutions that bridge technical solutions with business needs. We’ve managed teams, navigated the complete software development lifecycle, and applied ITIL, SDLC, and Agile methodologies to foster innovation and efficiency in dynamic environments.
We have made impactful contributions to clients in the health care, financial and even government sector, improving operational capabilities and advancing VoIP call routing, cybersecurity, and cloud-based solutions. Now, we’re here to revolutionize your IVR systems, aiming to provide your clients with the most seamless, efficient, and user-friendly experience possible.
Welcome to Contact Center Consulting
Our goal is to provide your businesses with the ability to provide you customers with the best contact methods to your business. Whether that is done through voice, email, chat, or even SMS, we are here to service your needs.
Cloud HostingCloud is a great product that can take the overhead management of infranstructure off of your business. We will work with your company to help provide you with the cloud based solution.
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On PremiseIf managing solution on your premise is important to you, we can help give you the details and support to get you the right premise solution.
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Application ServicesApplications are the main tools we need to do our jobs. These can be overwhelming but with our help you can make this an easy to learn and use tool in your belt.
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CustomizationWe all wish that technology was as easy as baking cookies. Unfortunatley that is not true. We can help you customize your solutions to meet your needs and help to integrate with other vendor specific solutions.
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"Professional Service is our pride and joy and we would love to parade our flagships for you.”
